Shipping & returns

Massage Chair Shipping and Return Policy


Returns must be preauthorized.  If an order is canceled after shipment, shipping expenses and a 15% restocking fee is charged on all returned items, no exceptions.   Refunds are discretionarily issued after we receive, inspect, and approve returned items.  Other conditions may apply. 


Free Curbside Delivery

Free Curbside delivery is our standard delivery method and is offered as a free service to any customers in the US 48 continental states! This is our standard delivery method and is included when you purchase any massage chair or karaoke item from us. The freight company will usually call you 2-3 days prior to delivery to schedule an appointment. They will deliver your package to your carport or entryway, and you will be responsible for getting it into your home or business. Some of these boxes can weigh in excess of 200 lbs, so if you do choose this option you may want to have someone help you move it and assemble it.

Assembly Required – there is slight assembly required. This usually consists of attaching air hoses, the arms, and ottoman. This is pretty simple as long as you can follow instructions. Installation takes about 30-90 min depending on the massage chair. If you need help with assembly please contact us at 866-777-5205 or 866-777-0280.

Please make sure to check the box dimensions, and that they will fit through any doorway that is needed.
If you live in a second-story apartment without an elevator, then the delivery company will not bring your massage chair up to the stairs. If this is the case, you may want to consider Threshold Delivery.

Threshold Delivery

Threshold Delivery (Inside delivery) is an upgraded delivery option and can be added to your order for $99. If you order with Threshold Delivery, your massage chair will cross the threshold of your home and be placed inside your doorway. It will not be left outside, and you would not have to bring the item into your home.

If you want them to set up the chair inside your home, you can select the option for “White Glove Delivery”.  We don't recommend it for most people because it's an easy way to save yourself money.  But we're happy to add it to your order if you'd like.

White-Glove Delivery

White-Glove Delivery costs range from $199 to $249 and are the delivery and installation of your massage chair. It adds about a week to the total delivery time. White-Glove Delivery . It adds about a week to the total delivery time.

White-Glove Delivery consists of a two-person installation team that will deliver, unpack and install your massage chair in a room of your choice. They will also carry it up to two flights of stairs if needed.

Please keep in mind that these are not professional massage chair installation experts, but rather a furniture installation team. They may or may not have installed your particular massage chair model before. If any problems arise during installation please give call us at 866-777-5205 (English) or 866-777-0280 (Vietnamese), and we will be able to assist you.

The Delivery team will do a test run of your massage chair with you to ensure things are working as intended.
The White Glove Delivery Company will call you to schedule your delivery and a 2 to 4-hour delivery window will be set.

Please allow 2-3 days for your delivery to be scheduled once it arrives at the shipping terminal.
Please note, If you are absent for the 1st scheduled delivery attempt, there is a $100 re-delivery fee.

More About Shipping

Our business days are Monday through Friday, excluding holidays observed by the FedEx and freight companies. The estimated date of arrival depends on your location, and transportation logistics.

Shipping to Hawaii, Alaska and International addresses offer worldwide shipping. For small items, we recommend shipping via FedEx International for the fastest, most reliable service, but we are happy to ship via USPS International as well. All shipping rates are determined by the weight and size of your package. For large items such as massage chairs, we use various reliable ocean freight companies. We usually go with the company with the lowest rate.

For accurate shipping cost, please contact our service department at or you can contact us on the product detailed page.

The arrival times shown for International shipping indicate the amount of time it will take for an order to reach the recipient's local post office. The time it takes for that order to get from the local post office to the recipient's address can vary widely from country to country.

If you have any questions regarding international shipping, please call 1 (866) 777-5205 or click contact us

Karaoke Shipping and Return Policy

All karaoke equipment are elegible for free shipping within the US 48 contiguous states. Free shipping is offered for Fedex or UPS ground only.

Lead time

  • Orders will be processed for fulfillment within 24 hours of receipt. Once processed, your order will usually be shipped in 24 hours, depending on current stock status of the product.  Upon shipment of your order, we will email you a receipt with tracking number so you may track your shipment to your door.
  • We guarantee our customers will receive their order(s) in new condition. However, unexpected things happen. When receiving your order delivery, customers should inspect all units for any damages. If you believe damaged or wrong product(s) is received from what you’ve ordered, you should take pictures as proofs. In those cases you should then contact our customer service departments for replacements. Open and inspect all packages after driver leaves, report any and all damages immediately to Customer Service at 1-866-777-0280. We will ask for a copy of the delivery receipt signed as instructed above. Once received, we will begin to process your replacement order.
  • If you have received damaged items but didn't follow these instructions please still contact us so we can review any options that may be available to you. This could include discounted replacements or filing claims directly with the freight company.

Hawaii, Alaska and International

  • When ordering outside of United States of America, the recipient is responsible for assuring the product can be legally imported to the destination country.
  • The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. Ultimate Direction has no control over these charges, nor can Ultimate Direction predict what they may be.
  • Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
  • To avoid a delay in receiving your order from customs, we strongly suggest:
  • Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
  • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.

If you have any questions regarding international shipping, please call 1-866-777-0280 or click contact us

Return Policy

  • All returns are 10% of the purchase price
  • No Restocking or Handling Fees
  • No Box $100 Charge

Return Policy Guidelines

  • All karaoke returns must be in its original boxes. If no box, an additional $100 will be applied.
  • The karaoke must be in its original condition. If not, additional charge will be applied.
  • Financing fees are non-refundable. These range from 10%-15%.
  • Please contact us to get your Return Authorization (RA) number. Any return without preauthorization will incur additional costs. 

Exchange Policy

Customers can upgrade to a higher karaoke model for free. To exchange for a system with the same value, the customer is responsible for the return shipping and the shipping cost of the new item.


We usually ship orders the next day, if you choose to cancel your order after your karaoke has shipped, you will be liable for any shipping charges incurred as well as a 3% credit card processing fee.