Shipping & returns


Orders are subject to a 10% cancellation fee if to cancel after 24 hours from the time the order was received or 20% fee if after 48 hours but before its shipment. Once the order is shipped, no return or cancel will be allowed unless going through our customer service department. Customers must request Return Authorization (MRA) directly from the product's manufacture or through website before shipping any item back. Returned shipment without MRA will be rejected. No refund will be issued without the manufacturer's approval. If an order return is authorized, a restocking fee of up to 25% of sale prices plus shipping fees (both ways) will be charged to your credit card or deducted from your refund amount.


When you purchase an item from one of our manufacturers (Sellers), it is the Seller's responsibility to ship the item.  After your order is placed, you will receive an order confirmation email containing a summary of your order and the date that your item is expected to ship. We will notify you again by email once the Seller has confirmed that your order will be shipped on or before the expected shipment date.

Before placing your order, you will have the option to choose the delivery method that most meets your needs.  Sellers have two business days to accept and ship your order.  If they do not accept your order due to the item being pre-sold or otherwise unavailable, you will receive an email notifying you of such, so you have the opportunity to make an alternate selection.

Sellers have the most up to date order information about the items that they provide.  We encourage you to contact our service department and the Seller via our ticket system. To submit a ticket regarding your order, please click here.

The products listed on marketplace are the property of the Seller. does not take possession of, or handle, any items purchased from the Sellers. All orders from our marketplace are shipped separately (each with an individual shipping cost) by or on behalf of the Seller. This includes shipments from the same Seller.

Shipping charges associated with each marketplace item are displayed on the Order Review page during checkout, before submitting your order. Since Marketplace items are shipped by our authorized Sellers directly, some products are not eligible for Free Shipping.

Please note:  If, in a single order, you purchase an item from and an item from one of our Sellers, the portion of your order will be separately packed and shipped by or on behalf of and our Sellers offer free delivery in the US 48 contiguous states for the massage chairs unless states otherwise on the product shipping detailed page.

More About Marketplace Shipping

Our business days are Monday through Friday, excluding holidays observed by the FedEx and freight companies.  The estimated date of arrival depends on your location, and the delivery speed you choose during checkout.

The arrival times shown for International shipping indicate the amount of time it will take for an order to reach the recipient's local post office. The time it takes for that order to get from the local post office to the recipient's address can vary widely from country to country.

Shipping to Hawaii, Alaska and International addresses and our Sellers offer worldwide shipping. For small items, we recommend shipping via FedEx International for the fastest, most reliable service, but we are happy to ship via USPS International as well. All shipping rates are determined by the weight and size of your package. For large items such as massage chairs, we use various reliable ocean freight companies. We usually go with the company with the lowest rate. For accurate shipping cost, please contact our service department at or you can contact us and our Seller on the product detailed page.

Please note:  Marketplace items are sourced from physical stores or professional retailers and are subject to prior sale and inventory balances.  In the unlikely case, the product is not available, your order will be canceled or refunded.  If this occurs, will notify you immediately and discuss alternatives and remedies.

Free Curbside Delivery

Free Curbside delivery is our standard delivery method and is offered as a free service to any customers in the US 48 continental states! This is our standard delivery method and is included when you purchase any massage chair from us. The freight company will usually call you 2-3 days prior to delivery to schedule an appointment. They will deliver your package to your carport or entryway, and you will be responsible for getting it into your home or business. Some of these boxes can weigh in excess of 200 lbs, so if you do choose this option you may want to have someone help you move it and assemble it.

  • Assembly Required – there is slight assembly required. This usually consists of attaching air hoses, the arms, and ottoman. This is pretty simple as long as you can follow instructions. Installation takes about 30-90 min depending on the massage chair. If you need help with assembly please contact us at 800-319-6964.
  • Please make sure to check the box dimensions, and that they will fit through any doorway that is needed.
  • If you live in a second-story apartment without an elevator, then the delivery company will not bring your massage chair up to the stairs. If this is the case, you may want to consider White Glove Delivery.

Threshold Delivery

Threshold Delivery (Inside delivery) is an upgraded delivery option and can be added to your order for $99. If you order with Threshold Delivery, your massage chair will cross the threshold of your home and be placed inside your doorway. It will not be left outside, and you would not have to bring the item into your home.

  • The chairs are easy to assemble.  It only takes about 30-60 minutes.  The only reason assembly is required is because most chairs ship with the arms detached to make it narrower, lighter and easier to move into your home.
  • The assembly is basically just screwing the arms to the chair.  It includes easy to follow instructions and does not require special tools or skills.
  • If you want them to set up the chair inside your home, you can select the option for “White Glove Delivery”.  We don't recommend it for most people because it's an easy way to save yourself money.  But we're happy to add it to your order if you'd like.

White-Glove Delivery

White-Glove Delivery costs range from $179.99 to $199.99 and are the delivery and installation of your massage chair. It adds about a week to the total delivery time. White-Glove Delivery consists of a two-person installation team that will deliver, unpacks and install your massage chair in a room of your choice. They will also carry it up to two flights of stairs if needed. Please keep in mind that these are not professional massage chair installation experts, but rather a furniture installation team. They may or may not have installed your particular massage chair model before. If any problems arise during installation please give call us at 1(866)777-0280, and we will be able to assist you.

  • White-Glove Delivery is an added service and costs an additional $179 to $199
  • As an added service, White Glove Delivery is non-refundable
  • A two-person furniture installation team will deliver, unpack, and assemble your new massage chair where ever you would like in your home.
  • The Delivery team will do a test run of your massage chair with you to ensure things are working as intended.
  • White-Glove Delivery will add about a week to the total delivery time. If you live in a remote rural area it will add extra days to the overall delivery time.
  • The White Glove Delivery Company will call you to schedule your delivery and a 2 to 4-hour delivery window will be set.
  • Please allow 2-3 days for your delivery to be scheduled once it arrives at the shipping terminal.
  • If you order a massage chair and want to add on white glove delivery after the massage chair has shipped there will be an additional charge applied.
  • If you wish to cancel White Glove Delivery after your massage chair has shipped, there will be a re-routing charge applied.
  • Please note, If you are absent for the 1st scheduled delivery attempt, there is a $100 re-delivery fee.

Hawaii, Alaska, and International

  • When ordering outside of the United States of America, the recipient is responsible for assuring the product can be legally imported to the destination country.
  • The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties, and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. Ultimate Direction has no control over these charges, nor can Ultimate Direction predict what they may be.
  • Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
  • To avoid a delay in receiving your order from customs, we strongly suggest:
  • Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
  • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.

If you have any questions regarding international shipping, please call 1 (866) 777-0280  or click contact us